Returns + Exchanges

Refund and Returns Policy – Arman Mobitech

Effective Date: May 2026

At Arman Mobitech, customer satisfaction is our priority. We strive to provide high-quality mobile phones, accessories, electronics, and related products. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

Products may be returned within 7 days from the date of purchase or delivery, subject to the following conditions:

• The item must be unused, undamaged, and in its original condition.

• The item must be returned with all original packaging, accessories, manuals, and proof of purchase.

• The product must not show signs of physical damage, misuse, tampering, or unauthorized repairs.

2. Non-Returnable Items

The following items are not eligible for return or refund unless proven defective upon delivery:

• Opened software, digital products, or downloadable content.

• SIM cards, memory cards, and other consumable items.

• Screen protectors, earphones, and hygiene-sensitive products once opened.

• Products damaged through customer misuse, negligence, or accidental damage.

• Special-order or customized products.

3. Defective or Faulty Products

If you receive a product that is defective, faulty, or not functioning as intended:

• Notify Arman Mobitech within 48 hours of receiving the product.

• The item will be inspected by our technical team.

• If the fault is confirmed and not caused by misuse, we may offer:

• A replacement product

• Repair under warranty

• A full or partial refund, depending on the circumstances

4. Refunds

Approved refunds will be processed through the original payment method used during purchase.

Refund processing timelines:

• Mobile Money Payments: 3–7 business days

• Bank Transfers: 5–14 business days

• Card Payments: Subject to the processing times of the issuing bank

Shipping, delivery, installation, and service fees are generally non-refundable unless the return results from our error.

5. Exchanges

Customers may request an exchange within 7 days of purchase if:

• The product is defective.

• The wrong item was supplied.

• The product remains unused and in resalable condition.

Exchanges are subject to product availability.

6. Warranty Claims

Many products sold by Arman Mobitech are covered by manufacturer warranties. Warranty terms vary depending on the brand and product category.

Warranty coverage does not include:

• Physical damage

• Water or liquid damage

• Power surges or electrical damage

• Unauthorized repairs or modifications

• Damage caused by misuse or negligence

Customers may be required to present proof of purchase when making warranty claims.

7. Return Procedure

To initiate a return:

1. Contact Arman Mobitech customer support with your order details and reason for return.

2. Provide photos or videos where necessary to assist with verification.

3. Wait for return authorization and instructions.

4. Return the product to the designated location.

5. Upon inspection and approval, the refund, replacement, or exchange process will begin.

8. Shipping Costs for Returns

• If the return is due to a defective product or an error by Arman Mobitech, return shipping costs may be covered by us.

• If the return is for any other approved reason, the customer will be responsible for return shipping costs.

9. Right to Refuse Returns

Arman Mobitech reserves the right to decline returns, exchanges, or refunds that do not meet the conditions outlined in this policy.

10. Contact Information

For questions regarding returns, refunds, or warranty claims, please contact:

Arman Mobitech

Phone: +254 718 619943

Email: info@armanmobitech.com

By making a purchase from Arman Mobitech, you acknowledge and agree to the terms of this Refund and Returns Policy.