Warranty Policy

Arman Mobitech offers warranty support on eligible products in accordance with the manufacturer’s warranty or any warranty expressly provided at the time of purchase.

1. Warranty Coverage

Warranty applies only to manufacturing defects under normal use.

Coverage may include:

• Hardware faults.
• Manufacturing defects.
• Factory-related component failures.

Warranty periods vary by product and will be communicated at the time of purchase.

2. What Is Not Covered

The warranty does not cover:

• Accidental damage.
• Cracked or broken screens.
• Liquid or water damage.
• Fire damage.
• Theft or loss.
• Power surges.
• Normal wear and tear.
• Cosmetic damage.
• Battery performance reduction caused by normal aging.
• Software issues caused by third-party applications.
• Unauthorized repairs or modifications.
• Physical abuse or misuse.

3. Warranty Claims

To make a warranty claim, customers should provide:

• Original purchase receipt or invoice.
• Product serial number or IMEI (where applicable).
• A description of the fault.

Products may need to be inspected before warranty approval.

4. Repair or Replacement

Where a warranty claim is approved, Arman Mobitech may, at its discretion:

• Repair the product.
• Replace the defective product or component.
• Provide an equivalent replacement where the original is unavailable.
• Offer a refund where repair or replacement is not reasonably possible and where required by applicable law.

5. Data Responsibility

Customers are responsible for backing up all personal data before submitting a device for repair or warranty assessment.

Arman Mobitech is not responsible for any loss of data during diagnostics, repair, software updates, or replacement.

6. Warranty Voiding

The warranty may be void if:

• The product has been opened or repaired by an unauthorized person.
• The serial number or IMEI has been removed, altered, or is illegible.
• The product has been damaged through misuse, neglect, or improper handling.
• Damage is caused by unauthorized software modifications or rooting/jailbreaking.

7. Warranty Assessment

Warranty assessment may take several business days depending on the nature of the fault and, where applicable, the manufacturer’s evaluation process.

Customers will be informed of the outcome once the assessment is complete.

8. Limitation of Warranty

Except where prohibited by law, this warranty is limited to the repair, replacement, or refund options described above and does not cover indirect or consequential losses.

9. Contact Us

Email: info@armanmobitech.com

Phone: +254 718 619 943

Address: 2nd Floor, The Bazaar, Moi Avenue, Nairobi, Kenya